DELIVERY, RETURNS & TERMS AND CONDITIONS

Our Contact Details: A Dot Limited, 26 Soho Square, London W1D 4NU

UNITED KINGDOM, Phone: +44 (0)20 7 494 0494, Email: info@adot.com


1. MAKING A PURCHASE

Making a purchase could not be easier. Just browse our online store and click on any items that you wish to buy, stating size and colour choice where appropriate, and add them to your cart. After you have finished your selection, click on “CHECKOUT” and follow the procedure to complete your order.

If you wish to contact us, please leave a message on our customer service phone line and we will aim to call you back within 72 hours.

2. SAFE SHOPPING WITH ADOT.COM AND PAYPAL

Once you have finished your order, you will be transferred to PayPal’s highly secure servers where you will be able to make payment. When you have completed payment you will be returned back to our website.

3. SHIPPING / DELIVERY

The delivery cost within the UK is £4.00. These prices apply on orders of up to 1 kg; on orders heavier than 1 kg further charges may apply. UK orders are sent out within 5 working days after the order is received and will be delivered to the address registered with your payment card or PAYPAL unless specified otherwise. Allow up to 10 working days for your order to arrive once it has been dispatched. Please note a next-day delivery service (available on UK orders Monday-Thursday, excluding bank holidays) can be requested at a cost of £9.00 by ticking the appropriate box on the payment and delivery form.

The delivery cost for international orders is set at a flat fee of £10.00 for Europe, and a flat fee of £15.00 for the rest of the world. These prices apply on orders of up to 1 kg; on orders heavier than 1 kg further charges may apply. International orders are sent out within 5 working days after the order is received and will be delivered to the address registered with your payment card or PAYPAL unless specified otherwise. Allow up to 10 working days for your order to arrive once it has been dispatched. For orders received over £100, no delivery charges apply.

We cannot reimburse for postage, packing and insurance incurred in the delivery of goods to you, as these are direct costs, and cannot be refunded, except in the case of cancellations where the item has not already been sent.

4. RETURNS

If the item is faulty please send back with the attached return form within 14 days of purchase. Please note that if the return form is not properly filled out it may hinder the speed of your exchange/refund. All returned items must be sent back with original tags/packaging and be in the exact same state as it was sent to you. Only faulty goods will be accepted and any goods which have been worn or used will be rejected.

When sending back an item for exchange or refund we recommend sending it insured and signed for as we will not accept responsibility for lost items. We don't offer free returns. You are responsible for the cost of returning the goods to us with the correct postage cost applied, and you will be responsible for the goods until they are received by us at 26 Soho Square, London W1D 4NU.

5. RETURNS POLICY

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at www.hmso.gov.uk/si/si2000/20002334.htm.

6. SAFETY REGULATIONS

All products comply with the appropriate EU safety standards.

7. AVAILABILITY

All products are subject to availability, and we will inform you by email if a product you have ordered is not available.

8. CANCELLATION

You can cancel your contract as long as you act within 7 days of receiving the goods. If you would like to cancel before the order has been despatched then please email info@adot.com.

9. DESCRIPTION AND IMAGES

Every effort is made to portray the products as accurately as possible. However, please note that colours and specifications may alter from time to time. All measurements are approximate.

10. COPYRIGHT

All rights, including copyright, for this website are owned by A Dot Limited. The use of this website or its contents, including copying or storing it in whole or in part, is for your personal use only and not permitted for any other use. You may not modify, distribute or re-post anything on this website for any purpose.

11. PRICES

Pricing is correct at the time of publishing. If at any time, it is necessary to alter them you will be notified at the time of ordering.

12. LIABILITY DISCLAIMER

A Dot Limited will not be liable for any claim exceeding the cost of the goods. A Dot Limited will not be liable for any consequential loss howsoever arising. This does not affect your statutory rights.

13.TAX CHARGES

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free and Duties are prepaid.

14.PRIVACY POLICY

A Dot Limited does not disclose your information to any other third party. By making a purchase in our ADOT.COM shop you will automatically be added to our mailing list. If you would like to be removed from our mailing list at any time please email us at INFO@ADOT.COM.

15. SECURITY

We encrypt all your personal information on our secure server, including name, address and credit card details.



A Dot Limited, 26 Soho Square, London W1D 4NU

info@adot.com, +44(0)207 494 0494


Director: L.G. Kirschel, Company Secretary: S.J. Pinshaw

Reg. No: 7639517 England Reg. Office: 131 Edgware Road, London W2 2AP